BikeExchange
More than a Bike Shop
Best-in-Class Online Solutions for Brands and Shops

Who We Are
Fueled by bicycle retailers and brands, our aim is to drive the passion for riding by bringing buyers and sellers together in a place where a bike is never "just a bike". BikeExchange is the ultimate global marketplace for bike enthusiasts and the all-in-one online solution for retailers.
Your Digital Experts
The BikeExchange platform connects retailers, brands, and consumers through the best cycling products, cutting-edge technology, and exciting content. Behind it, our digital experts create a seamless experience to educate, convert, and support your future customers.

"BikeExchange is the leading global bike industy service provider helping brands and stores connect to consumers online."
What We Do
BikeExchange is more than a marketplace – we provide best-in-class online retail solutions for bike shops and brands.
Shop-in-Shop Marketplace Solution
Multi-Channel Checkout Options
Online Marketing & SEO Experts
Shop Integration Services & Product Synchonization
Fast & Secure Online Payment Gateway
Industry Leading Product Database
Bike Logistics & Shipping Solutions
Dedicated Concierge & Sales Support
Digital Services & eCommerce Solutions
Trusted by over 1500 Global Store Partners
How it works
What You Get
Your Marketplace Shop Includes: |
---|
Unlimited Product Listings |
Access to our Leading Bike Database & Product Catalog |
Shop & Inventory integration Service |
Dedicated Store Landing Page |
Sell Online or via Click & Collect |
In-store Inquiries and Product Reservations |
Access to Buy Now Pay Later Services |
Bike Logistics & Access to Preferred Shipping Rates |
POS & Shipping Management Integration Options |
Service & Support Levels and Pricing
Solo Ride
"You got this!"
Do-It-Yourself approach to get selling today
$199
per month
Online Sales Commission
10% |
Minimum Contract Duration*
None |
Service Level
Feature Level
Marketing Support
Integration Support
|
Contact us |
Team Ride
"Let's ride together."
World class customer and eMerchant support
$399
per month
Online Sales Commission
9% |
Minimum Contract Duration*
12 months |
Service Level
Feature Level
Marketing Support
Integration Support
|
Contact us |
WorldTour Ride
"Leave it to the professionals."
Full Service from the Industry Leaders
$699 + Marketing Budget
per month
Online Sales Commission
8% |
Minimum Contract Duration*
12 months |
Service Level
Feature Level
Marketing Support
Integration Support
|
Contact us |
*Right of termination: Cancel anytime with 3 months notice.
Solo Ride |
Tour Ride |
WorldTour Ride |
|
Customer Service: |
|
||
---|---|---|---|
Consumer Sales Support |
Self-managed |
1st level customer support |
Full service |
After Sales Support |
Basic |
1st level customer support |
Full service |
Shop Management & Merchandizing: |
|
||
Account Setup & Optimization |
Merchant Team Support |
Merchant Team support |
Dedicated |
Inventory Management & Merchandising |
Self-managed |
Yes |
Yes |
Inventory Price Management |
Self-managed |
Yes |
Yes |
Promotion Planning and Execution |
❌ |
❌ |
Yes |
Monthly Performance Review & Health check |
❌ |
Yes |
Yes |
Consumer Campaigns |
|
||
Participation in Monthly Consumer Campaigns |
❌ |
Included** |
Priority Inclusion |
Store Specific Campaigns |
❌ |
❌ |
Included** |
Performance Marketing |
|
||
Search Engine & Performance Marketing: |
Included** |
Included** |
Priority Inclusion |
Custom Performance Campaigns |
❌ |
with Marketing Budget |
Priority Inclusion |
Regular Performance Review & Health Check |
❌ |
Yes |
Yes |
Shop Profile |
|
||
Initial Shop Setup |
Self-managed |
Supported by Merchant Team |
Professional setup by your account manager |
Shop Integration |
|
||
Shop integration and Daily Product Synchronization |
Supported by Merchant Team |
Supported by Merchant Team |
Full set-up |
Generic CSV / XML Product Feed Integration |
On Request |
Included |
Included |
FTP Server Setup |
Set-up fee |
Included |
Included |
Custom Shop Integration |
❌ |
On Request |
Included*** |
Product Data for eCommerce |
|||
Product Catalog Access with more than 1000 Brands of Bikes & Accessories |
Yes |
Yes |
Yes |
Additional Brand Inclusion in BikeExchange Database |
On request |
On Request |
Included**** |
Manual Product Data Enrichment (incl. Product & Category Mapping Service, Barcode / UPC / EAN Identifier Service |
❌ |
On Request |
On Request |
Shipping & Logistics Solutions |
|||
Shipping Label Service Access Industry-Leading shipping rates, designed for bike shops and brands; average savings of $25-50 per bike shipped vs. best available rates |
Included |
Included |
Included |
Direct integration to BikeExchange for seamless label creation |
Included |
Included |
Included |
Direct integration to your POS or shipping platform |
❌ |
On Request‡ |
On Request‡ |
Full-service support for claims, loss, or damaged shipments |
Included |
Included |
Included |
** BikeExchange reserves its right to omit the inclusion if the offers provided by the seller are not competitive or do not fit the scope of the promotion.
*** Includes an hourly work rate of 2hrs from our integration specialist.
**** Includes up to 200 SKUs per account when sufficient product data is provided.
‡ Hourly rates apply for any custom shipping integration solutions outside of BikeExchange platform
Your BikeExchange Support Crew

Chris Cosgrove
Country Lead - North America
A dynamic leader, passionate about both business and adventure. As an avid mountain and gravel rider, Chris finds inspiration in conquering challenging trails and exploring the great outdoors. This passion for adventure fuels Chris's innovative thinking, fostering a culture of risk-taking and teamwork at BEX North America. With a relentless drive for success, Chris is optimizing the future of the company while embracing the spirit of exploration.

Ron Schmid
Merchant Team Lead
Former bike shop manager turned leader of our seller success team. With extensive experience in the cycling industry, Ron brings valuable insights and a customer-centric approach to empower our sellers. An avid cyclist and bike lover since he was just a kid, Ron is known for building strong relationships and fostering collaboration. He is the key driver of the growth and prosperity of our sellers, solidifying our position as a trusted market leader.

Garret Becker
Head of Sales
Progressive sales leader who brings a competitive edge to our organization, Garret found his passion for cycling after his run as a college athlete, and now races competitively in his spare time. He embodies the qualities of teamwork, perseverance, and strategic thinking, and his ability to adapt to market dynamics makes Garret an invaluable asset in driving sales and fostering strong client relationships.

Griffin Tichenor
Customer & eCommerce Lead
An avid racer, Griffin has transformed his passion for cycling into a mission to match riders with their ideal bikes. Through his expertise and personal experience, he guides customers on a journey of education and discovery, driving eCommerce results and providing exemplary service and support
Get in touch with us
(949) 344 2444
or make an appointment directly